Submit a request

Due to the timezone differences, our support team may take several hours to get in touch with you.

Did you want to comment on our Peer Connect community or have a related forum issue?

We're here to help. Use this form to report any issues you're experiencing in the Peer Connect community. Providing detailed information will enable our support team to address your concerns more efficiently.

Your privacy is important to us. Please do not include sensitive personal information in your request.

Did you want to comment on the Library articles or issues related to it?

We're here to help. Use this form to report any issues you're experiencing with the sanoMidLife Library. Providing detailed information will enable our support team to address your concerns more efficiently.

Your privacy is important to us. Please do not include sensitive personal information in your request.

Experiencing any login or password problems?

We're here to help you regain access as quickly as possible. Please use this form to report issues such as password recovery, account lockouts, two-factor authentication troubles, or any other account access-related concerns you may have.

Your privacy is important to us. Please do not include sensitive personal information in your request.

Detailed Description
Explain the login/password issue, and the system/url you are accessing. Include any error messages or codes displayed.
Last Successful Login Attempt:
The date and time of your last successful login, if applicable.

For all your account management needs.

Whether it's booking or rescheduling appointments, updating profile information, or uploading and accessing attachments—our support team is ready to assist you. Use this form to detail any issues you're facing with your account so we can help you resolve them promptly.

Your privacy is important to us. Please do not include sensitive personal information in your request.

Encountering technical difficulties?

We're here to help. Use this form to report any issues you're experiencing with our product or service. Providing detailed information will enable our support team to address your concerns more efficiently.

Your privacy is important to us. Please do not include sensitive personal information in your request.

A brief, one-sentence description of the problem.

Detailed Description
Explain what you were trying to do and what went wrong. Include any error messages or codes displayed in the Error Messages text box.

Questions about our medical policies?

If you have questions or need clarification about our medical policies, coverage details, procedures, or any compliance-related matters, you're in the right place. Our team is committed to providing you with the accurate and detailed information you need to navigate your healthcare journey effectively.

Provide a clear and detailed description of the information you are seeking.
Briefly describe the nature of your medical policy inquiry.

Status of your previous request.

If you're seeking updates or have questions about the status of a request you've previously submitted, we're here to provide the information you need. This form is designed to help you quickly find out where your request stands and what steps are next.

Briefly describe the nature of the original request.

If you have specific questions about your request's status or the next steps, please list them here.

Help us improve.

We’re always looking to improve, and who better to help us evolve than you, our valued user? Whether it’s a brilliant idea for a new feature or feedback on our current offerings, we’re all ears. Your insights are crucial in helping us enhance your experience.

Briefly describe the nature of the feedback.
Provide a clear, concise description of the feature you're suggesting or the feedback you're providing. What’s your vision, and how do you think it will help?

General Inquiries.

Do you have questions, comments, or need information about our services that doesn't quite fit into other categories? You're in the right place. Our General Inquiries form is here for any other questions you have, big or small.

Give a brief overview of what your question or comment is about.
Please provide as much detail as possible about your inquiry. The more we know, the better we can assist you.